Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses.
Why do the staff ask for details regarding my request for an appointment?
The reception staff will ask for an indication of the nature of your problem, as they include the information in the appointment booking or telephone consultation screen. The clinician can then triage this during their clinic, to make sure there’s nothing that needs to be dealt with urgently. If you are happy to disclose the information, it will help to get you an appointment with the most appropriate clinician.