Warrior square surgery
Welcome to Warrior Square Practice Online
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Coronavirus (COVID-19): latest information and advice
The NHS and Public Health England (PHE) are extremely well prepared for
outbreaks of new infectious diseases. The NHS has put in place measures to ensure
the safety of all patients and NHS staff while also ensuring services are available to
the public as normal.
The risk to the general public is moderate. If you have arrived back to the UK from
mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan,
Singapore, Malaysia or Macau within 14 days, follow the specific advice for returning
Call 111 now if you've been:
• To Wuhan or Hubei Province in China, Iran, Specific lockdown areas in Northern Italy as designated by the Government of Italy in the last 14 days (even if you do
not have symptoms)
• to other parts of China, including Macau and Hong Kong, in the last 14
days and have a cough, high temperature or shortness of breath (even if
• to Thailand, Japan, Taiwan, Singapore, Republic of Korea or Malaysia in
the last 14 days and have a cough, high temperature or shortness of
breath (even if it's mild)
• in close contact with someone with confirmed coronavirus
Do not go to a GP surgery, community pharmacy or hospital. Call 111, stay
indoors and avoid close contact with other people.
Further information is available on nhs.uk.
Like the common cold, coronavirus infection usually occurs through close contact
with a person with novel coronavirus via cough and sneezes or hand contact. A
person can also be infected by touching contaminated surfaces if they do not wash
The risk of being in close contact with a person with coronavirus or contaminated
surfaces is very low at the current time, as members of the public who have visited
Wuhan or Hubei province, China are currently in isolation.
Testing of suspected coronavirus cases is carried out in line with strict regulations.
This means that suspected cases are kept in isolation, away from public areas of the
hospital and returned home also in isolation. Any equipment that come into contact
with suspected cases are thoroughly cleaned as appropriate. Specific guidance has
also been shared with NHS staff to help safeguard them and others. Patients can be
reassured that their safety is a top priority, and are encouraged to attend all
appointments as usual.
Everyone is being reminded to follow Public Health England advice to:
• Always carry tissues with you and use them to catch your cough or sneeze.
Then bin the tissue, and wash your hands, or use a sanitiser gel.
• Wash your hands often with soap and water, especially after using public
transport. Use a sanitiser gel if soap and water are not available.
• Avoid touching your eyes, nose and mouth with unwashed hands.
• Avoid close contact with people who are unwell.
You can find the latest information and advice from Public Health England and Further
information is available on nhs.uk.
Improving our care for you
“Saving you time and stress, by providing you the care you need, when you
Launching 1st October 2019
At Warrior Square Surgery, we are actively looking for ways to improve the patient
experience. Based on patient feedback, one of the key areas which we have been working
on includes the effectiveness of our appointment booking system.
To help us to better manage our appointments, we are implementing a new system called
Clinical Triage. Anyone calling the surgery for an appointment will be asked by a member of
our trained receptionist team for some details about their call. The details of your call will
be shared with the GP carrying out the Clinical Triage and will be used to help us to best
deal with your issue. As NHS employees, all staff working in the surgery are bound by a
duty of confidentiality and will only provide this information to the GP.
The GP will review the information you have given to the receptionist and either call you
back / send you a text message / book you an appointment or arrange / organise what is
most appropriate to meet your needs. For example, if your issue is that you require a
medication, the GP will organise a prescription on your behalf. The GP may also organise for
you to have an appointment with a member of the clinical team which may be a GP, an
Advanced Nurse Practitioner, a Paramedic Practitioner, a Clinical Pharmacist or a
Physiotherapist depending on your issue.
We realise that there is a high demand on the telephone lines and are looking at innovative
ways to manage this. We have started a text service called AccuRx which allows us to
inform you about your appointments and results etc. This is a new service which is different
from our other text messaging service MJOG which we use to send our patient reminders.
It very important that we have your correct mobile phone number as we will send you a
text unless you have notified us to the contrary. If you change your mobile number, please
contact the surgery as soon as possible so that we can update your details.
We are also looking into online consultations and Patient Access to assist you to book your
appointments and will continue to explore new ways of working to ensure that we are able
to manage our patient appointments are effectively as possible.
The doctors and staff at Warrior Square practice in St Leonards-on-sea are proud to offer the highest standard of patient-centered healthcare. We run many clinics for the management of chronic diseases such as;
We also offer a wide variety of other medical services including;
- Antenatal and postnatal care,
- Minor surgery
- Childhood vaccinations
- Over 40's-70 check ups.
In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.
Register today at reception (existing patients only)
Contact Number: 01424 434 151
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(Site updated 25/02/2020)