Dr Shepherd - Retirement
It is with great sadness that Warrior Square Surgery needs to announce the full retirement of Dr Shepherd, who will be ceasing work from 31st December 2017.
He will be in the surgery to do specific clinics, seeing some patients, but will no longer be an active General Practitioner from that date.
Warrior Square Surgery are extremely saddened by this news however, wish him all the happiness in his retirement and we know that all his patients would feel the same.
|Miss Laura Fermor (f)|
Laura Fermor is the surgeries deputy practice manager and in the absence of the practice manager she will help you with any non-medical or administrative aspect of your health care or treatment. She is also available to discuss suggestions or complaints, you can request to see her and an appointment can be made for you.
Administration Staff - They perform important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records, summarising, and carrying out searches and practice audits.
Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses.
Why do the staff ask for details regarding my request for an appointment?
The reception staff will ask for an indication of the nature of your problem, as they include the information in the appointment booking or telephone consultation screen. The clinician can then triage this during their clinic, to make sure there’s nothing that needs to be dealt with urgently. If you are happy to disclose the information, it will help to get you an appointment with the most appropriate clinician.