Dr. Pamela Herbert retirement
Warrior Square Surgery is extremely sad to confirm the news that Dr. Herbert has now retired. She has been an important part of Warrior Square Surgery for many years and will be sorely missed. Pamela joined the practice in October 1995, previously qualified in South Africa and worked as a GP in Cape town for 10 years. Also a highly regarded representative for seadoc for 9 years and was a member of the PCG (primary Care group ) for 2 years. She earned a Diploma of Addictive Behaviours from George's medical school in 1997 & also earned a Diploma of Chinese medicine & acupuncture from Beijing university in 2004.
We wish you all the best for the future DR.Herbert!
|Miss Laura Fermor (f)|
Laura Fermor is the surgeries deputy practice manager and in the absence of the practice manager she will help you with any non-medical or administrative aspect of your health care or treatment. She is also available to discuss suggestions or complaints, you can request to see her and an appointment can be made for you.
Administration Staff - They perform important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records, summarising, and carrying out searches and practice audits.
Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses.
Why do the staff ask for details regarding my request for an appointment?
The reception staff will ask for an indication of the nature of your problem, as they include the information in the appointment booking or telephone consultation screen. The clinician can then triage this during their clinic, to make sure there’s nothing that needs to be dealt with urgently. If you are happy to disclose the information, it will help to get you an appointment with the most appropriate clinician.