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Warrior square surgery

Welcome to Warrior Square Practice Online

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Clinical Triage
Improving our care for you

 

“Saving you time and stress, by providing you the care you need, when you

need it!”

Launching 1st October 2019

 

 At Warrior Square Surgery, we are actively looking for ways to improve the patient
experience. Based on patient feedback, one of the key areas which we have been working
on includes the effectiveness of our appointment booking system.

 


To help us to better manage our appointments, we are implementing a new system called
Clinical Triage. Anyone calling the surgery for an appointment will be asked by a member of
our trained receptionist team for some details about their call. The details of your call will
be shared with the GP carrying out the Clinical Triage and will be used to help us to best
deal with your issue.  As NHS employees, all staff working in the surgery are bound by a
duty of confidentiality and will only provide this information to the GP.

 


The GP will review the information you have given to the receptionist and either call you
back / send you a text message / book you an appointment or arrange / organise what is
most appropriate to meet your needs. For example, if your issue is that you require a
medication, the GP will organise a prescription on your behalf. The GP may also organise for
you to have an appointment with a member of the clinical team which may be a GP, an
Advanced Nurse Practitioner, a Paramedic Practitioner, a Clinical Pharmacist or a
Physiotherapist depending on your issue.

 


We realise that there is a high demand on the telephone lines and are looking at innovative
ways to manage this. We have started a text service called AccuRx which allows us to
inform you about your appointments and results etc. This is a new service which is different
from our other text messaging service MJOG which we use to send our patient reminders. 

 

It very important that we have your correct mobile phone number as we will send you a
text unless you have notified us to the contrary. If you change your mobile number, please
contact the surgery as soon as possible so that we can update your details.

 

 We are also looking into online consultations and Patient Access to assist you to book your
appointments and will continue to explore new ways of working to ensure that we are able
to manage our patient appointments are effectively as possible.

 


 

The doctors and staff at Warrior Square practice in St Leonards-on-sea are proud to offer the highest standard of patient-centered healthcare. We run many clinics for the management of chronic diseases such as;

  • Asthma 
  • Diabetes

We also offer a wide variety of other medical services including;

  • Antenatal and postnatal care,
  • Minor surgery
  • Childhood vaccinations
  • Over 40's-70 check ups.

In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.

 

 


 

Register today at reception (existing patients only)

Patient access

 


Contact Details

Contact Number: 01424 434 151

Email: HRCCG.WarriorSquareSurgery@nhs.net

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(Site updated 10/10/2019)
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